Shipping policy

Shipping Information

Thank you for shopping with Kettle Flow.

We currently ship within the United Kingdom only. At this time, we do not offer international shipping.

Order Processing

* Orders are typically processed within 1–2 business days after payment has been received.
* Orders placed on weekends or public holidays will be processed on the next business day.
* During busy periods, processing times may be slightly longer. If this happens, we'll keep you informed.

Delivery Times

Once your order has been dispatched, estimated delivery times are:

Standard UK Delivery: 2–5 business days

Please note that delivery times are estimates and may vary due to courier delays or circumstances beyond our control.

Shipping Costs

Shipping costs are calculated at checkout and will be displayed before you complete your purchase.

From time to time, we may offer free shipping promotions. Any such offers will be clearly stated on our website.

Order Tracking

If tracking is available for your order, you will receive a shipping confirmation email containing your tracking information once your order has been dispatched.

Delivery Issues

Please ensure your shipping address is accurate before placing your order.

Kettle Flow cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

If your order has not arrived within the expected delivery timeframe, please contact us and we'll be happy to investigate.

Damaged or Lost Parcels

If your parcel arrives damaged or appears to be lost in transit, please contact us as soon as possible so we can work with the courier to resolve the issue promptly.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Email: support@kettleflow.co.uk

Returns Address:

370/372 Halliwell Road
Bolton BL1 8AP
United Kingdom