Refund policy

Refund & Returns Policy

At Kettle Flow, we want you to be completely satisfied with your purchase. If you're not, we're here to help.

Returns

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must:

* Be in its original, uninstalled, unused condition.
* Be returned with all original packaging, accessories, and tags (where applicable).
* Be accompanied by proof of purchase or your order confirmation.

How to Start a Return

To request a return, please contact us at return@kettleflow.co.uk

Once your request has been reviewed and approved, we'll provide you with return instructions.

Return Address:

370/372 Halliwell Road
Bolton BL1 8AP
United Kingdom

Please note that returns sent without prior authorisation may not be accepted.

Damaged, Faulty or Incorrect Items

Please inspect your order as soon as your order arrives. If your item is damaged, faulty, or you've received the wrong product, contact us immediately at return@kettleflow.co.uk so we can resolve the issue as quickly as possible.

Exchanges

If you'd like a different item, the quickest option is to return your original purchase (once approved) and place a new order separately.

UK Orders Only

At this time, Kettle Flow ships and accepts orders within the United Kingdom only. Our returns policy applies to UK orders.

Refunds

Once we receive and inspect your returned item, we'll notify you of the outcome.

If your refund is approved, it will be issued to your original payment method within
10 business days. Please note that your bank or card provider may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at return@kettleflow.co.uk.